Citizen Satisfaction Index System (CSIS) on the Economic and Investment Promotion

Abstract

Citizen Satisfaction Index System is a tool used by the Department of Interior and Local Government (DILG) in gauging citizen satisfaction in different service areas, which can then be used for agenda-setting. The citizens, as the intended end-users of public services, are considered to be in a better position to determine whether or not these services are delivered accordingly to address their needs. This study aimed to determine the awareness, availment, and satisfaction of the Buenavistahanon on the Economic and Investment Promotion Program which was implemented in the Municipality of Buenavista, Guimaras from Fiscal Year 2015 to 2016. It used the mix qualitative and quantitative research method. The twenty three (23) selected barangays of Buenavista, Guimaras served as the areas of the survey. A standardized structured interview instrument developed by DILG was used to collect data. Results showed that the level of awareness of the citizens in the Municipality of Buenavista for the services offered by the local government on economic and investment promotion was low. Likewise, the level of availment is low. However, from those who availed of such services, the level of satisfaction is high. Despite a high satisfaction level, the citizens still recommended for a higher need of action. They felt that there still is something that needed to be done and improved on the services/programs being provided. Results also implied that the local government unit in Buenavista should focus on the information dissemination and improvement of services on the area. The results are good bases in devising tools for planning and development in the municipality