Acceptability And Satisfaction Of Google Classroom Among Higher Education Students: Evidence From The Covid-19 Pandemic

Abstract

The present study aimed to determine students’ acceptance and satisfaction with Google Classroom as an online learning management system during the coronavirus disease 2019 pandemic. It focused on determining the acceptance level regarding perceptions of usefulness, ease of use, and accessibility, and the satisfaction level with respect to the
quality of interaction, learning process, engagement, and academic support. Descriptive correlational research was used, and 356 respondents were selected via stratified random sampling.

The results showed that acceptability was high (M = 3.99, SD = 0.73) and that satisfaction was also high (M = 3.81, SD = 0.80). Differences were statistically significant for the course but not for age and year level. There was a moderate positive correlation between acceptability and satisfaction (r = 0.412, p < .001), suggesting that those who view Google Classroom as helpful and user-friendly are more satisfied with the system. This research provides evidence for the validity of the Technology Acceptance Model and underscores the importance of usability and accessibility in determining students’ perceptions. Yet, accessibility cannot be overlooked.