Passengers' Feedback on the Design and Development of Wharf Ticketing Management System in the Province of Guimaras, Philippines

Abstract

The ticketing system provides tracking, monitoring, documentation, and support to all external and internal transactions. This study aimed to design, develop, and attain feedback on Wharf Ticketing Management System (WTMS) for the Island of Guimaras to assist the Province in gathering data on all passengers, vehicles, and cargoes entering and leaving the Island. The software has been developed through the inspiration of various prior arts, the Modified Waterfall Software Process Model, and packaged the various modules as one system software. In evaluating the effectiveness of the system, the study made use of the International Organization for Standardization 25010:2015 Software Quality Instrument and interpreted it using the descriptive research design to illustrate the feedback of the respondents. Results showed that the wharf ticketing management system was developed with a scheduling module that serve as a method of distributing the motorbanca to operate in a weekly scheme and ticketing module that applied discount privileges to qualified passengers. Moreover, effectiveness of the software in terms of functional suitability, performance efficiency, compatibility, usability, reliability, security, maintainability, and portability are all interpreted as “Very High.” This implies that the ticket system during the evaluation, manual recording, retrieval, and processing of the data resulted in the efficient and effective delivery of services.