Customers Feedback Towards Food and Beverages Services of the Different Food Establishments in Buenavista: Basis for Extension Services

Abstract

Restaurants or food establishments services has been one of the most profitable business in the industry now a days since people wanted their lives to become more easier and faster when it comes to eating. The expectations of the customers are to get the best from the business organization. So, business organizations have to make the customers happy and treat them well equivalent to their paid amounts. Thus, the purpose of this study is to determine the feedbacks of the customers when it comes to the services offered by the food establishments in the municipality of Buenavista. This study will be beneficial to the food establishment owners, employees and most importantly the customers who will be consuming the food products offered by the food establishments. Results of the study reveals that in terms of the level of the Customers Feedback towards Food and Beverage Services of the Different Food Establishments in Buenavista, mean scores of each category such as reception, hygiene and sanitation, dining practices and food handling, and descriptive interpretations. Data reveals that the reception has the overall mean of 4.15 Very Satisfactory. Hygiene and Sanitation has an overall mean of 4.10 Very Satisfactory. For the dining practices the overall mean is 4.22 Very satisfactory. For Food handling the overall mean is 4.10 Very Satisfactory. There was no effect on the profile of the respondents when classified according to age, sex, civil status and economic status and there was no effect on the customers’ feedback as to reception, hygiene and sanitation, dining practices and food handling because the different food establishments have reach the standards required by the authority and also by the customers.